TERMS AND CONDITIONS

Mirage RC ltd TERMS & CONDITIONS.

These are the Terms and Conditions of Mirage RC – a trading name of Mirage RC Ltd registered in England (Registration number: 13591566) Registered Office 4 Edward Close, Billericay, Essex, CM12 0QL. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.
 

Customer Orders.
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.
 

Pricing.
Prices featured are in £ sterling including VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time.
 

Availability.
All products on the Mirage RC website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.
 

Gift Vouchers.
All Mirage RC gift vouchers are valid for one year from the date of purchase. They may be redeemed either in our online store.
 

Product Details.
All photographs are for illustrative purposes only. Please read carefully the product descriptions.
 

Payment.
Payment can be made by PayPal Credit Card or Debit Card. Payment will be debited to your account before dispatch of your order.

Confirmation of Order.
You will receive confirmation of your order either by way of a Reference number by email when ordering online. We have the right to refuse any order.
 

Cancellation of Orders.
In order to cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing either by email or fax. We do not accept cancellation of any order by telephone. Your order will then be cancelled, and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.

Claims.
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.
 

Returns Policy.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period". 

We will always offer you either a repair, exchange, or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

The returned goods must be unopened and unused and in the same condition as when dispatched by Mirage RC Ltd. If you wish to return goods under these circumstances, you must do the following: -

Email us to say which items you wish to return. When returning goods we recommend that you obtain proof of postage.
We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us.
If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Delivery.

We can deliver throughout the UK and Overseas. We endeavor to dispatch orders within 72 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by the service selected at checkout. Please be advised that we request our customers to fill the address details at the time of placing the order. If our customer has placed the order with a wrong address then we will not be held responsible for them not receiving the item. If you haven’t received your order within 10 days of receiving confirmation of dispatch please contact us by email and we will try and trace your order with the delivery company. If your order is declared lost we will ensure that a replacement is sent as quickly as possible. Please be aware that some delivery companies do not consider a parcel lost until 25 working days from the delivery due date. We endeavor to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery. The level of the postage service is chosen by the customer at checkout. We can not provide tracking numbers if the service you used doesn't provide one.